International ISO Standard ISO 20121 Second edition Event sustainability management 2024-04 systems Requirements with guidance for use Systemes de management responsable appliqués a I'activité événementielle - Exigences et recommandations de mise en oeuvre Reference number ISO 20121:2024(en) @ ISO 2024 IS0 20121:2024(en) COPYRIGHT PROTECTED DOCUMENT @ IS0 2024 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or Iso's member body in the country of the requester. ISO copyright office CP 401 · Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Email: copyright@iso.org Website: www.iso.org Published in Switzerland @ IS0 2024 - All rights reserved ii IS0 20121:2024(en) Contents Page Foreword Introduction vi 1 Scope. 1 2 Normative references 3 Terms and definitions. 1 4 Context of the organization 7 4.1 Understanding the organization and its context 7 4.2 Understanding the needs and expectations of interested parties 8 4.3 Determining the scope of the event sustainability management system. 8 4.4 Event sustainability management system .9 4.5 Sustainable development principles and mission statement .9 5 Leadership 5.1 Leadership and commitment. .9 5.2 Policy .10 5.3 Roles, responsibilities and authorities .10 Planning 10 6 6.1 Actions to address risks and opportunities .10 6.1.1 General .10 6.1.2 Issue identification and evaluation. .11 6.1.3 12 Legal and other requirements 6.2 Event sustainability objectives and planning to achieve them 12 Planning of changes 6.3 12 Support. .12 7 7.1 12 Resources 7.2 13 Competence 7.3 13 Awareness 7.4 Communication 13 7.5 Documented information 14 7.5.1 14 General 7.5.2 Creating and updating documented information 14 7.5.3 Control of documented information 14 15 8 Operation 15 8.1 Operational planning and control Managing changes 15 8.2 8.3 Supply chain management 15 Performance evaluation. .16 9 9.1 Monitoring, measurement, analysis and evaluation .16 9.2 .16 Internal audit 9.2.1 General .16 9.2.2 Internal audit programme .16 9.3 Management review .17 .17 9.3.1 General 9.3.2 Management review inputs 17 9.3.3 Management review results. .17 9.3.4 Performance against governing principles of sustainable development .18 .18 10 Improvement. 10.1 Continual improvement .18 10.2 Nonconformity and corrective action. .18 Annex A (informative) Guidance on planning and implementing this document .19 Annex B (informative) Supply chain management. 37 @ IS0 2024 - All rights reserved iii